Last updated: 28 July 2026
Chillibongo Pets Ltd respects your privacy and is committed to protecting your personal information.
1. Who we are
Chillibongo Pets Ltd is the controller responsible for the personal information collected through this website.
For privacy-related enquiries, contact:
Email: help@chillibongopets.co.uk
2. Information we collect
We may collect:
- your name and contact details;
- information you include in an enquiry or message;
- any other information you choose to provide; and
- limited technical and website usage information collected through cookies and Google Analytics 4.
- Please do not provide sensitive personal information unless it is necessary for your enquiry.
3. How we use your information
We use personal information only where necessary to:
- respond to your enquiry or request;
- provide information or services you have requested;
- take steps at your request before entering into a contract;
- administer any resulting business relationship;
- operate and protect the website; and
- understand how the website is used and improve its content and performance.
We rely on:
- contract, where processing is necessary to provide something you have requested or to take steps before entering into a contract;
- legitimate interests, where necessary to respond to general enquiries and operate, manage and protect our website and business; and
- consent, for Google Analytics 4 cookies.
4. Cookies and Analytics
This website uses strictly necessary and functional cookies to operate correctly and remember your cookie preferences.
With your consent, we also use Google Analytics 4 to understand how visitors use the website and to help us improve it. Google Analytics may process information about your visit, device and approximate location.
Analytics cookies will not be used unless you consent through our cookie banner. You can withdraw or change your consent at any time using the cookie settings available on the website.
For an up-to-date list of the cookies used, their purposes, providers and durations, please see the list of cookies which can be accessed via the cookie tool.
5. Sharing your information
We may share personal information with service providers where necessary to operate the website, manage communications or provide analytics services. This includes Google in connection with Google Analytics 4. These providers may use personal information only as permitted by their agreements with us. We may also disclose information where required by law. Some providers may process information outside the UK. Where this happens, appropriate safeguards must be used in accordance with UK data protection law.
6. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to your enquiry, managing any resulting relationship and meeting applicable legal requirements.
7. Your rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate information;
- ask us to delete or restrict the use of your information;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent; and
- complain about how your information is being used.
You also have the right to object to processing based on our legitimate interests.
To exercise your rights, contact us using the email address above.
8. Complaints
Please contact us first if you have concerns about how we use your personal information.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
9. Changes to this policy
We may update this policy when our website, services or use of personal information changes. The latest version will be published on this page.